Job Title: Customer Care
Location: Ontario Inc. Toronto, Ontario
Shift: Morning, Night, Overnight
Wage: $21.60/Hour
WHO WE ARE
We are a local family-owned dispensary that is expanding into Toronto from Maryland, USA. Our retail store is fully licensed to provide cannabis products to customers in Ontario.
We are excited to bring our many years of cannabis experience from the USA into Canada! At Herbiculture, we believe that every team member plays a vital role to our success and we rely on each other to foster our growth both professionally and personally.
Our team members work in manners that respect each other and hold each other accountable to do the right thing every day.
If you want to work in a fast-paced startup company where your ideas will be heard, we’re the company for you! You will be able to make an impact on our operations and be able to grow with the company.
We are striving to be a positive addition to our community by providing a friendly and approachable environment for anyone who is interested in our products.
WHAT WE OFFER
- Employee discounts for our products
- Environment where you are treated as a valued team member
- Ability to have your ideas heard and make positive changes in the company
- Recognition of potential and performance
- Competitive pay
- Additional paid personal emergency days off
WHO WE ARE LOOKING FOR
This role is perfect for you if you are passionate and curious about the cannabis industry and products. Other people describe you as friendly and approachable and you would go out of your way to help others.
You are a problem solver who listens keenly to what others are saying and interprets their needs accordingly. You enjoy sharing your knowledge and experiences by educating and recommending the best products that fit each customer’s needs.
You strive to provide the best customer service that every customer deserves. You are comfortable working in various roles where no two days would be the same and understand that you have to comply with rules and regulations that govern the Company.
WHAT YOU WILL BE DOING
- Warmly greeting and welcoming each guest / customer
- Maintaining a clean, welcoming, and comfortable atmosphere for everyone in the store
- Assisting customers by educating them about different promotions, products, and uses
- Ensuring every customer is aware of our promotions so they can get the best deal for their purchase
- Listening attentively to customers and recommending the appropriate products that fits their needs
- Ensuring that storefront is sufficiently stocked and that products are correctly displayed
- Efficiently operating the POS system, ATM terminals, and cash drawer in order to complete transactions and maintain accurate records
- Fulfilling cannabis orders
- Executing proper opening and closing procedures so that the store is well maintained for optimal operation
- Complying with Herbiculture’s policies, standards, and governing legislations
- Additional responsibilities specific to the client to whom the Customer Care Specialist is assigned may be given
YOUR ABILITIES :
- Able to provide and maintain high standard customer service skills in a fast-paced and busy environment
- Excellent verbal communication, interpersonal, and active listening skills
- Problem solving, negotiating, mediating, and conflict resolution skills
- Ability to multi-task for extended periods of time
- Willingness to work flexible hours, including evenings, weekends, and holidays
- Be detailed oriented
- Basic knowledge of math and computer functions
- Ability to work accurately, quickly, and efficiently
JOB REQUIREMENTS :
- At least 19 years of age according to the Cannabis Act and Regulations of Ontario
- A minimum of 2 years relevant experience in sales and / or customer service
- Ability to achieve a passing score for AGCO-required CannSell training course
- Comfortable with computers and other forms of technology
Preferred
- High school diploma, or equivalent; Bachelor’s degree preferred
Other
- Proficiency in Cantonese or Mandarin an asset
NEXT STEPS
If this sounds like you, then we want you to join us! Apply online with your resume and if we think you’re the person we’re looking for, we’ll reach out to learn more about you.
Herbiculture is dedicated to offer Equal Employment Opportunity. We welcome all applicants and employees equally regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinance.
Who can apply to this job?
The employer accepts applications from:
- Canadian citizens and permanent or temporary residents of Canada.
- Other candidates with or without a valid Canadian work permit.