Customer Care Representative Is Urgently Needed American Income Life AO – Adriana Ortiz Ontario, Canada

Job Title: Customer Care Representative
Location: Adriana Ortiz Ontario, Canada
Shift: Morning, Night, Overnight
Wage: $20.60/Hour

Our company has moved to 100% virtual, work-from-home positions. This position allows you to earn an incredible living without sacrificing your family life.

You’ll have the flexibility to choose your working hours when it’s convenient for YOU and your family. We’re looking for enthusiastic individuals to assist existing and prospective clients within our organization.

This position will work with multiple clients through-out the day providing outstanding service and product knowledge. Preferred Skills :

• Excellent communication skills, including active listening and problem-solving
• Ability to learn, adapt, and adjust on the go
• Works well with others and individually
• Possesses a strong work ethic and drive to succeed What you can expect :
• Flexible Schedule with Weekly Pay
• 100% Remote Position
• Weekly Trainings lead by Top Leaders
• Life Insurance
• Health Insurance reimbursement
• Industry-leading resources and technology *In the interest of community wellness, AO has adjusted our business operations.

As such, all interviews will be conducted via Zoom video conferencing.

Add Value to the following task:

• Assist in locating clients medical office for report purposes
• Assist in medical records collection for insurance purposes
• Ensure orders contain all the facility requires to allow production of a complete report and in a timely fashion
• Strong attention to detail on follow-up calls (ensure to collect detailed information on delay for completion of report)
• Contact clinics via phone and/or fax to obtain status of insurance reports
• Capture all call and facility information for every contact and payment for producing reports
• Following SOPs to ensure compliance to the various insurance carriers and medical facilities
• Maintain quality of calls while attaining daily processed calls quota
• Any other tasks as assigned by Manager / Team Lead

Add Value with your qualifications

• High School Education Degree / diploma preferred (or related experience)
• Bilingual (French and English) mandatory for Quebec, an asset for rest of Canada
• Minimum 1 year work experience (contact center experience an asset but not required – will look at any
• experience from other industries such as retail and hospitality)
• Medical terminology knowledge is an asset
• Customer-centric approach: Friendly, positive attitude, strong communication skills
• Proficiency in MS Office Suite with a strong ability to learn and adapt to new computer systems
• Able to work collaboratively and professionally in a fast paced, sometimes stressful environment with competing deadlines
• Resourceful, proficiency in using different search engines to locate contact information for medical facilities and/or doctors
• Ability to quickly document status notes to in-house system
• Strong attention to detail and innovative thinker (think outside the box for solutions)

Who can apply to this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.