REFERENCE: #23-603E
POSITION TITLE: Communicator
DEPARTMENT: 911 Communications Centre, Operational Command
SALARY: $92,173– $97,473
STATUS: Up to sixteen (16) temporary positions
LOCATION: York Regional Police Headquarters
OPENING DATE: october 6, 2024
CLOSING DATE: February 19, 2025

POSITION RESPONSIBILITIES:

The duties for this position may involve but are not limited to:

• Providing 24/7 emergency response services in our Communications Unit.
• Providing superior customer service to members of the community in emergent and non-emergent capacities.
• Prioritizing calls for service by obtaining accurate information through questioning techniques, ensuring safety of caller, public and our officers.
• Ensuring the safety of community members and officers by instituting York Regional Police Procedures.
• Using computer aided dispatch (CAD) system and various police databases to generate calls for services and provide officers with direction for call response in a fast paced work environment.
• Directing callers to appropriate resources, liaise with neighbouring police, EMS and fire services.
• Determining operational needs for responding officers and provide appropriate direction for call response.
• Keeping track of officer location and status, ensuring most efficient response time.
• Monitoring radio frequencies and dispatching calls for service as assigned.
• Exposure to a work environment that has continuous distractions and a high level of activity, noise and may lack privacy.
• Exposure to high stress, a rotating work schedule and prolonged sitting, talking, keyboarding, radio transmissions and telephone calls

MANDATORY QUALIFICATIONS:

• Successful completion of a one (1) year certificate related to Telecommunications, or a two (2) year diploma in a related field.
• Alternatively, prior experience working in a primary Public Safety Answering Point (PSAP) centre may be considered.
• Minimum two (2) years of relevant customer service experience.

PREFERRED QUALIFICATIONS:

• Completed Emergency Response Communication program/certificate preferred.
• Large volume switchboard and emergency service experience preferred.
• General knowledge of York Region road systems and the ability to interpret maps.
• Ability to operate a computer-aided dispatch system and various related interface systems preferred.
• Knowledge of emergency system processes, organization’s structure and hierarchy, communications procedures an asset.
• Solid organizational, communication and interpersonal skills.
• Capabilities to deal tactfully with others in a high stress environment.
• Ability to work independently and as part of a cohesive team environment
• Demonstrated problem solving and decision making abilities.
• Ability to multi-task, adjust priorities, and work in a fast paced and demanding environment.

HOW TO APPLY:

• Please submit your application by clicking on the ‘Apply Here’ button below.
• Only those selected to move forward in the recruitment process will be contacted.
• All correspondence will be via the e-mail provided on your resume.

York Regional Police is committed to our Corporate Values. All York Regional Police employment policies and procedures are intended to be non-discriminatory and barrier-free in accordance with the principles and spirit of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted in regards to this competition, please advise the Human Resources Representative of accommodation measures you may require during our selection process.

VISION-INSPIRED MISSION-FOCUSED VALUES-DRIVEN

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