Job Openings At TD Bank Customer Experience Associate – Kemptville, ON

Job Title: Customer Experience Associate
Location: Kemptville, ON
Shift: Morning, Night, Overnight
Wage: $22.60/Hour

Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.

In this role, you will:

• Process financial transactions like deposits, withdrawals and bill payments as per standardized operating procedures, industry regulations and TD’s Code of Conduct and Ethics
• Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
• Respond and resolve customers’ concerns using standard procedures and escalating non-standard activities, as necessary
  Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
• Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
  Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
• Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence

Job Requirement.

• High School Diploma with over 1 year of relevant experience
• Undergraduate degree or equivalent is an asset
• Strong administration, organizational, planning and time management skills to work in a fast-paced environment
• Hands on knowledge of using MS Office (Word, Excel and Outlook) and internet
• A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
• A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner

What skills and qualities are important for a Personal Banking Associate?

A Personal Banking Associate plays a crucial role in the financial industry, serving as a front-line representative for a bank or financial institution. To be successful in this role, individuals should possess a combination of skills and qualities that enable them to effectively interact with clients and manage various financial transactions. Here are some important skills and qualities for a Personal Banking Associate:

Customer Service Skills:

1. Exceptional communication skills to interact with clients professionally.
2. Ability to build and maintain positive relationships with customers.
3. Patience and empathy to understand and address customer concerns.

Financial Knowledge:

1. Understanding of basic financial principles and banking products.
2. Ability to explain and promote various banking services, such as savings accounts, loans, and investment options.
3. Stay updated on industry trends and changes in financial regulations.

Attention to Detail:

1. Accuracy in processing financial transactions and maintaining records.
2. Thoroughness in reviewing customer documentation and ensuring compliance with banking policies.

Sales and Cross-Selling:

1. Proven sales skills to promote and cross-sell banking products to customers.
2. Ability to identify opportunities for upselling and recommending suitable financial solutions.

Problem-Solving Skills:

1. Quick and effective problem-solving abilities to address customer issues.
2. Ability to navigate and resolve technical or procedural challenges.

Who can apply to this job?

The employer accepts applications from:

• Canadian citizens and permanent or temporary residents of Canada.
• Other candidates with or without a valid Canadian work permit.

How to apply

What education and certification are required to become a Personal Banking Associate?

The specific education and certification requirements for a Personal Banking Associate can vary depending on the employer and the jurisdiction. However, here are some general guidelines that are commonly observed in the banking industry:

Education:

Minimum Educational Requirement:

• A high school diploma or equivalent is typically the minimum educational requirement for entry-level positions as a Personal Banking Associate.

Preferred Education:

• Many banks prefer candidates with a bachelor’s degree in finance, business administration, economics, or a related field.
• Having a degree can make candidates more competitive and provide a deeper understanding of financial concepts.

Certifications:

Banking Certifications:

While not always mandatory, obtaining relevant certifications can enhance your credentials. Certifications from reputable organizations such as the American Bankers Association (ABA) or the Institute of Banking Personnel Selection (IBPS) can be beneficial. Examples include:Certified Bank Teller (CBT)
Certified Personal Banker (CPB)
Certified Retail Banker (CRB)
Financial Industry Regulatory Authority (FINRA) Licenses:

Depending on the specific duties of the role, individuals may need to obtain certain licenses. Common licenses include:Series 6: Allows individuals to sell mutual funds and variable annuities.
Series 7: General securities representative license, often required for roles involving the sale of a broad range of securities.
Additional Certifications:

Depending on the focus of the bank and the services it offers, additional certifications may be valuable. For example:Certification in Anti-Money Laundering (AML)
Certification in Customer Relationship Management (CRM)
It’s important to note that the specific requirements can vary by country and region, and banks may have their own preferences and criteria. Additionally, some banks provide on-the-job training for entry-level positions, and relevant work experience can sometimes be considered in lieu of formal education.

Prospective candidates should review job postings from banks in their area to understand the specific requirements for Personal Banking Associate positions and tailor their education and certification pursuits accordingly. Networking within the industry and seeking advice from professionals currently working in personal banking can also provide valuable insights.

What is the work environment like for Personal Banking Associate?

• The work environment for a Personal Banking Associate is typically an office setting within a bank or financial institution. Here are some key aspects of the work environment for a Personal Banking Associate:

Bank Branch Setting:

• Personal Banking Associates usually work in a bank branch, interacting directly with customers who visit the branch for various financial services.

Customer-Facing Role:

• A significant portion of the job involves direct interaction with customers. Personal Banking Associates assist customers with various banking transactions, address inquiries, and provide information about financial products and services.

Office Space:

• The work is generally conducted in an office space within the bank branch. Personal Banking Associates may have their own desk or workstations equipped with computers, phones, and other necessary tools.

Collaboration with Team:

• Personal Banking Associates often collaborate with other bank employees, including tellers, managers, and specialists in areas such as lending or investment services. Teamwork is essential for providing comprehensive financial solutions to customers.